Shipping & Return Policy
Shipping Policy
Free U.S. Standard Shipping
US Organic offers free standard shipping on eligible orders of $24.99 or more shipped to addresses within the United States, including Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and APO/FPO addresses.
The $24.99 minimum is calculated based on the merchandise subtotal:
- After all discounts and promotional codes have been applied
- Before taxes and shipping charges
If the merchandise subtotal falls below $24.99 after a discount or promotional code is applied, the order will no longer qualify for free shipping.
Free Shipping Exclusions
Orders containing any of the following products do not qualify for free shipping:
- Gallon-size products
- 20 kg beeswax products
If an order includes one or more of these excluded products, shipping charges will apply to the entire order.
Applicable shipping charges will be calculated and displayed at checkout.
Order Processing
Most orders are processed and shipped on the same business day.
In some cases, order processing may take an additional 1–2 business days due to product availability, order volume, carrier schedules, holidays, weather conditions, or other circumstances.
Orders placed after 3:00 p.m. Eastern Time, on weekends, or on holidays may be processed on the following business day.
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
If you have not received tracking information within 2 business days after placing your order, please contact us at:
Delivery Time
Standard delivery generally takes approximately 2–6 business days after shipment for most U.S. destinations. Delivery to Alaska, Hawaii, U.S. territories, and APO/FPO addresses may take longer.
Delivery dates are estimates and are not guaranteed. Delays caused by carriers, weather, holidays, incorrect addresses, or other circumstances outside the control of US Organic may occur.
US Organic may select USPS, UPS, FedEx, DHL, or another carrier based on the destination, package weight, dimensions, product type, and available shipping service.
Signature Confirmation
Orders valued over $50 may require a signature upon delivery.
When signature confirmation is required by US Organic, it will be provided at no additional cost to the customer.
Signature confirmation may be added based on the order value, destination, product type, delivery history, fraud-prevention considerations, or carrier requirements.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including the correct:
- Recipient name
- Street address
- ZIP Code
- Apartment, suite, or unit number, when applicable
Additional carrier charges resulting from an incorrect or incomplete address, address correction, delivery rerouting, or customer-requested address change may be charged to the customer.
US Organic is not responsible for shipping delays, failed deliveries, misdeliveries, or returned packages caused by incorrect or incomplete information provided by the customer.
If a shipment is returned to US Organic because of an incorrect, incomplete, refused, or undeliverable address, the following amounts may be deducted from any applicable refund:
- Original shipping cost
- Return shipping cost
- Address-correction or rerouting charges
- Other carrier-imposed fees
Lost, Damaged, or Missing Deliveries
If a shipment is lost or damaged in transit, US Organic may initiate a carrier investigation and, based on the circumstances, issue a replacement or refund.
If tracking shows that an order was delivered but the customer cannot locate it, the customer should first check:
- Household members
- Neighbors
- Mailboxes and surrounding delivery areas
- Building management or reception
- The applicable carrier
If the package is still missing, the customer must contact US Organic within 7 days of the delivery date shown in the tracking information.
US Organic may require additional information and may initiate a carrier investigation before issuing a replacement or refund.
International Shipping
International customers may place orders and pay shipping charges directly through our website.
International shipping is available only to countries and regions displayed as available during checkout. Countries not listed at checkout are not eligible shipping destinations.
International shipping availability and charges vary based on:
- Destination
- Package weight and dimensions
- Product type
- Carrier availability
- Customs and import restrictions
Available shipping options and applicable charges will be displayed at checkout.
Customers are responsible for any customs duties, import taxes, brokerage fees, clearance charges, or other fees imposed by the destination country unless otherwise stated at checkout.
Certain products may not be eligible for shipment to some countries because of carrier restrictions, customs regulations, hazardous-material classifications, or local import requirements.
US Organic is not responsible for delays caused by customs authorities or destination-country import procedures.
For questions regarding international shipping, please contact:
RETURN AND REFUND POLICY
Effective Date: July 30, 2026
1. Return Eligibility
US Organic accepts eligible returns requested within 15 days after the order is delivered.
To qualify for a return, the product must be:
- Unopened;
- Unused;
- In its original condition;
- In its original packaging; and
- Accompanied by proof of purchase.
Products that have been opened, used, altered, damaged after delivery, contaminated, or returned without their original packaging may be refused or may qualify only for a partial refund.
2. Return Authorization Required
Before returning any product, you must obtain return authorization by contacting:
Please include:
- Your name;
- Order number;
- Product being returned;
- Reason for the return; and
- Photographs when the product is defective, damaged, leaking, or incorrect.
Do not send a return without prior authorization.
Unauthorized returns may be refused, returned to the sender, or deemed ineligible for a refund.
After receiving return authorization, the return must be shipped within 7 days.
3. Return Address
Approved returns must be sent to:
US Organic Group Corp.
90 Dayton Ave., Ste 132
Passaic, NJ 07055
United States
The return authorization does not guarantee a refund. All returned products are subject to inspection.
4. Non-Returnable Items
The following items are not eligible for return or refund, except where required by law or where the product is defective, damaged, or incorrectly shipped by US Organic:
- Opened or used products;
- Products without original packaging;
- Final Sale products;
- Clearance products;
- Samples;
- Complimentary or free promotional products;
- Custom-made products;
- Special-order products;
- Products manufactured, packaged, labeled, or prepared specifically for a customer;
- Products damaged because of misuse, improper storage, or failure to follow product instructions; and
- Products returned outside the applicable return period.
5. Exchanges
US Organic does not offer direct exchanges.
To obtain a different product, size, or item, you must:
- Return the eligible product in accordance with this policy; and
- Place a new order separately.
Replacement products provided for defective, damaged, lost, or incorrectly shipped orders are not considered exchanges.
6. Defective, Damaged, or Incorrect Products
If a product arrives defective, damaged, leaking, or different from what you ordered, contact us within 7 days after delivery at:
We may require:
- Photographs of the product;
- Photographs of the shipping box and packaging;
- A photograph of the shipping label;
- The lot or batch number;
- A description of the problem; and
- Other reasonable documentation needed to evaluate the claim.
Do not discard the product, packaging, or shipping materials until we have reviewed the claim.
If we determine that the product was defective, damaged in transit, or incorrectly shipped by US Organic, we may, at our discretion:
- Issue a replacement;
- Issue a full or partial refund;
- Provide a prepaid return label; or
- Determine that no return is required.
US Organic will pay reasonable return shipping costs when the return results from our verified error or a qualifying product defect.
7. Customer-Requested Returns
For returns caused by customer preference, ordering error, change of mind, or another reason not attributable to US Organic:
- The customer is responsible for return shipping;
- Original shipping charges are nonrefundable;
- Actual outbound shipping costs may be deducted from the refund, even when the original order received free shipping;
- Expedited shipping and other additional service charges are nonrefundable; and
- The product must satisfy all return eligibility requirements.
We do not charge a restocking fee for an approved return that complies with this policy.
8. Free-Shipping Orders
Free shipping is a promotional shipping benefit and does not eliminate the actual cost of sending the order.
If an order that originally qualified for free shipping is returned for a reason not attributable to US Organic, the actual original outbound shipping cost may be deducted from the refund.
If only part of an order is returned and the value of the retained merchandise falls below the applicable free-shipping threshold, the actual original shipping cost may also be deducted from the refund.
9. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned, redirected, corrected, or reshipped because the customer provided an incorrect or incomplete address, the customer is responsible for applicable costs, including:
- Original shipping cost;
- Return shipping cost;
- Reshipping cost;
- Address-correction charges;
- Rerouting charges; and
- Other carrier-imposed fees.
These amounts may be deducted from any refund.
10. Refused and Undeliverable Shipments
If a shipment is refused, unclaimed, or returned as undeliverable for reasons not caused by US Organic, the following may be deducted from the refund:
- Original shipping cost;
- Return shipping cost;
- Customs charges;
- Carrier fees;
- Address-correction fees; and
- Other costs incurred in connection with the shipment.
A refund will not be issued until the returned shipment has been received and inspected.
11. Return Shipping Requirements
Customers must use a trackable shipping method for authorized returns.
The customer should retain:
- The shipping receipt;
- The tracking number; and
- Proof of delivery.
US Organic is not responsible for returned packages that are lost, damaged, delayed, or misdirected before they are delivered to us.
Return shipping insurance is recommended for higher-value returns.
12. Inspection and Refund Approval
Once a returned product is received, we will inspect it and notify you whether the refund has been approved, reduced, or denied.
A refund may be denied or reduced when:
- The product was opened or used;
- The product is not in its original condition;
- Original packaging or components are missing;
- The product was damaged after delivery;
- The return was not authorized;
- The return was shipped after the authorized return period;
- The return does not match the authorized product; or
- The return otherwise fails to comply with this policy.
If a returned product does not qualify for a refund, we are not obligated to return it to the customer unless the customer pays the applicable reshipping cost.
13. Refund Method and Timing
Approved refunds will be issued to the original payment method.
After the returned product has been received, inspected, and approved, US Organic will generally process the refund within 3 business days.
After we issue the refund, it may take up to 10 business days for the credit to appear, depending on the customer’s bank, card issuer, or payment provider.
US Organic does not control the processing time of banks or third-party payment providers.
14. Nonrefundable Charges
Unless required by law or resulting from a verified error by US Organic, the following charges are nonrefundable:
- Original shipping charges;
- Return shipping charges;
- Expedited shipping charges;
- Gift-wrapping charges;
- Signature-service charges;
- Customs duties;
- Import taxes;
- Brokerage charges;
- Carrier charges; and
- Other optional or additional service fees.
15. Lost or Missing Refunds
If an approved refund does not appear within the expected period:
- Check the original payment account;
- Contact the card issuer, bank, PayPal, digital-wallet provider, or other payment provider; and
- Allow the payment provider’s normal processing period.
If the refund still has not appeared, contact:
Please include your order number and refund confirmation information.
16. Wholesale Orders
Wholesale orders are subject to stricter return requirements.
An eligible wholesale return must:
- Be requested within 10 days after delivery;
- Receive prior written authorization;
- Be unopened and unused;
- Be in its original condition and packaging; and
- Be shipped within 7 days after authorization.
For wholesale returns not caused by a verified defect or error by US Organic:
- Original shipping costs are nonrefundable;
- Return shipping is the customer’s responsibility;
- Actual outbound shipping costs may be deducted from the refund; and
- Additional carrier or handling costs may be deducted.
Custom, private-label, special-order, and customer-specific wholesale products are non-returnable.
17. International Orders
International orders are generally final sale and non-returnable.
Exceptions may be considered when:
- The product is defective;
- The incorrect product was shipped;
- The shipment was damaged in transit;
- US Organic is otherwise responsible for the error; or
- Applicable mandatory consumer law requires a return or refund.
International customers must report a defective, damaged, or incorrect product within 7 days after delivery and provide requested photographs or documentation.
Depending on the circumstances, US Organic may issue a replacement, partial refund, or full refund.
Customs duties, import taxes, brokerage charges, clearance fees, and similar government or carrier charges are generally nonrefundable.
Nothing in this policy limits rights that cannot legally be waived under applicable consumer law.
18. Order Cancellation
Customers may request cancellation before an order ships by contacting:
We will make reasonable efforts to cancel the order, but cancellation is not guaranteed after processing, packing, label creation, or carrier tender has begun.
Once an order has shipped, it cannot be canceled. The customer must follow this Return and Refund Policy.
19. Chargebacks and Payment Disputes
Before filing a chargeback or payment dispute, customers should contact us at support@us-organic.com so that we have an opportunity to investigate and resolve the matter.
Filing a chargeback does not eliminate the customer’s obligations under this policy or our Terms of Service.
We may provide order records, tracking information, communications, delivery confirmation, policy acceptance records, and other relevant evidence to the payment provider in response to a chargeback.
20. Policy Abuse and Fraud
We reserve the right to deny a return, refund, replacement, or future service when we reasonably suspect:
- Return fraud;
- False claims;
- Repeated abuse of return privileges;
- Product substitution;
- Tampering;
- Chargeback abuse;
- Misrepresentation;
- Unauthorized resale; or
- Other fraudulent or abusive activity.
We may restrict or close accounts associated with such activity.
21. Contact Information
Questions or return requests should be sent to:
US Organic Group Corp.
90 Dayton Ave., Ste 132
Passaic, NJ 07055
United States
Email: support@us-organic.com