Shipping Policy

Last updated: October 30, 2026

Free Standard Shipping (Contiguous U.S.)

US Organic offers free standard shipping on eligible retail orders of $24.99 or more shipped to addresses in the 48 contiguous United States and the District of Columbia. When your order qualifies, the free standard shipping option is shown at checkout.

Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, and APO/FPO/DPO military addresses are not eligible for free shipping. Shipping charges for these destinations are calculated based on the carrier's actual rates and displayed at checkout.

The $24.99 minimum is calculated based on the merchandise subtotal:

• After all discounts and promotional codes have been applied
• Before taxes and shipping charges

If the merchandise subtotal falls below $24.99 after a discount or promotional code is applied, the order will no longer qualify for free shipping.

Free Shipping Exclusions

The following products are not eligible for free shipping:

• Gallon-size (128 oz) products
• Beeswax Pastilles, 45 lbs (20 kg Bulk size)
• Parts: dropper bottles, pump dispensers, spray pumps, and transfer pipets

If an order includes one or more of these excluded products, the entire order does not qualify for free shipping, and shipping charges for the entire order will be calculated and displayed at checkout. To receive free shipping on your other items, place excluded products in a separate order.

Order Processing

Most orders are processed and shipped on the same business day.

In some cases, order processing may take an additional 1–2 business days due to product availability, order volume, carrier schedules, holidays, weather conditions, or other circumstances.

Orders placed after 3:00 p.m. Eastern Time, on weekends, or on holidays may be processed on the following business day.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

If you have not received tracking information within 2 business days after placing your order, please contact us at: support@us-organic.com

Delivery Time

Standard delivery generally takes approximately 2–6 business days after shipment for most U.S. destinations. Delivery to Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses may take longer.

Delivery dates are estimates and are not guaranteed. Delays caused by carriers, weather, holidays, incorrect addresses, or other circumstances outside the control of US Organic may occur.

US Organic may select USPS, UPS, FedEx, DHL, or another carrier based on the destination, package weight, dimensions, product type, and available shipping service.

Signature Confirmation

Orders valued over $50 may require a signature upon delivery.

When signature confirmation is required by US Organic, it will be provided at no additional cost to the customer.

Signature confirmation may be added based on the order value, destination, product type, delivery history, fraud-prevention considerations, or carrier requirements.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including the correct:

• Recipient name
• Street address
• ZIP Code
• Apartment, suite, or unit number, when applicable

Additional carrier charges resulting from an incorrect or incomplete address, address correction, delivery rerouting, or customer-requested address change may be charged to the customer.

US Organic is not responsible for shipping delays, failed deliveries, misdeliveries, or returned packages caused by incorrect or incomplete information provided by the customer.

If a shipment is returned to US Organic because of an incorrect, incomplete, refused, or undeliverable address, the following amounts may be deducted from any applicable refund:

• Original shipping cost
• Return shipping cost
• Address-correction or rerouting charges
• Other carrier-imposed fees

Lost, Damaged, or Missing Deliveries

If a shipment is lost or damaged in transit, US Organic may initiate a carrier investigation and, based on the circumstances, issue a replacement or refund.

If tracking shows that an order was delivered but the customer cannot locate it, the customer should first check:

• Household members
• Neighbors
• Mailboxes and surrounding delivery areas
• Building management or reception
• The applicable carrier

If the package is still missing, the customer must contact US Organic within 7 days of the delivery date shown in the tracking information.

US Organic may require additional information and may initiate a carrier investigation before issuing a replacement or refund.

International Shipping

International customers may place orders and pay shipping charges directly through our website.

International shipping is available only to countries and regions displayed as available during checkout. Countries not listed at checkout are not eligible shipping destinations.

International shipping availability and charges vary based on:

• Destination
• Package weight and dimensions
• Product type
• Carrier availability
• Customs and import restrictions

Available shipping options and applicable charges will be displayed at checkout.

Customers are responsible for any customs duties, import taxes, brokerage fees, clearance charges, or other fees imposed by the destination country unless otherwise stated at checkout.

Certain products may not be eligible for shipment to some countries because of carrier restrictions, customs regulations, hazardous-material classifications, or local import requirements.

US Organic is not responsible for delays caused by customs authorities or destination-country import procedures.

For questions regarding international shipping, please contact: support@us-organic.com